实现生产力最大化和系统宕机时间最小化
生物工艺服务:寻求最适合您的保养服务和维修需求服务合约
无论您是处于工艺开发阶段、临床阶段还是商业生产阶段,我们都能为您提供合适的服务合约。我们将与您携手,确保您的系统始终如一地正常运行,同时最大限度地降低系统意外宕机的风险。
量身定制化服务:基础、高级、全面
有三种服务级别协议可供选择。每类合约都包含年度预防性维护保养,其费用包括需要更换的易损部件。不同服务等级协议具有不同售后服务支持承诺响应时间和在线服务支持响应时间。此外,根据您选择的协议类型,这些服务合约将部分或全部涵盖人工和维修成本。
定期年度保养
- 预防性维护计划:包括差旅费、人工费、性能验证、软件更新更换易损部件
- 响应时间承诺:在线技术支持售后服务将在一个工作日内响应以及优先现场响应
- 维修:配件、人工和差旅费享有10%的折扣
Your Extended Service Coverage
- 预防性维护计划:包括差旅费、人工费、性能验证、软件更新更换易损部件
- Reaction Time Commitment: Technical help desk response within 8 hours and 72 hours on-site response
- Repair: 10% discount on the costs of materials, labor and travel costs are fully covered
宣传册 - 生物工艺服务等级协议
- 预防性维护计划:包括差旅费、人工费、性能验证、软件更新更换易损部件
- Reaction Time Commitment: Technical help desk response within 4 hours and on-site response within 48 hours
- Repair: Costs of materials, labor and travel costs are fully covered
服务等级协议满足您的一切需求
助力您获得成功的强大服务团队
赛多利斯服务是您最合适的合作伙伴,您将受益于:
- 制造商的专业知识和专业支持。作为您的长期合作伙伴,我们拥有近150年的丰富经验,能够随时为您提供服务
- 快速响应和周转;本地联系人:凭借我们全面的服务网络,我们能够在全球提供支持服务
- 全新服务:近650名服务人员将竭诚为您提供服务,我们也会不断完善赛多利斯服务产品,专注于扩大我们的数字信息化服务。
还有问题?
我们随时为您提供帮助。
We recommend that you sign a service agreement right when you purchase your Sartorius equipment – and select the maintenance interval you require for the first year of operation. In this way, you can be sure that you will receive our full services and support even after the warranty has expired and enjoy total peace of mind knowing your equipment is in good hands.
Do you already have Sartorius products in operation and would you like to have your entire equipment covered by a service agreement? No problem, just contact us. We will check the condition of your systems already in use and give you a suitable quote.
No. We will contact you in due time before your service agreement is due to expire and will be happy to discuss with you whether you have been satisfied with this contract as is and wish to renew it or would like to choose different terms and conditions.
This depends on several factors. These include the particular manufacturing environment you operate in, which Sartorius products you use and how important it is for you to have a fast, defined reaction time commitment and full cost control when you require equipment servicing. We have compiled a few examples for you further up on this website.
Just get in touch with your local Sartorius contact for advice – with no strings attached. This service consultant will provide you with all the details and discuss your requirements with you.