Your Extended Service Coverage
- Reaction Time Commitment: Technical help desk response within 8 hours and 72 hours on-site response
- Repair: 10% discount on the costs of materials, labor and travel costs are fully covered
宣传册 - 生物工艺服务等级协议
- Reaction Time Commitment: Technical help desk response within 4 hours and on-site response within 48 hours
- Repair: Costs of materials, labor and travel costs are fully covered
We recommend that you sign a service agreement right when you purchase your Sartorius equipment – and select the maintenance interval you require for the first year of operation. In this way, you can be sure that you will receive our full services and support even after the warranty has expired and enjoy total peace of mind knowing your equipment is in good hands.
Do you already have Sartorius products in operation and would you like to have your entire equipment covered by a service agreement? No problem, just contact us. We will check the condition of your systems already in use and give you a suitable quote.
No. We will contact you in due time before your service agreement is due to expire and will be happy to discuss with you whether you have been satisfied with this contract as is and wish to renew it or would like to choose different terms and conditions.
This depends on several factors. These include the particular manufacturing environment you operate in, which Sartorius products you use and how important it is for you to have a fast, defined reaction time commitment and full cost control when you require equipment servicing. We have compiled a few examples for you further up on this website.
Just get in touch with your local Sartorius contact for advice – with no strings attached. This service consultant will provide you with all the details and discuss your requirements with you.